Job Vacancy: Customer Support Representative

Company Overview: Tiwa Classified is a leading onlineclassifieds platform connecting buyers and sellers across various categories.We provide a user-friendly and secure environment for individuals andbusinesses to trade and find the necessary items or services. As we strive todeliver exceptional customer service, we are seeking a friendly and dedicatedCustomer Support Representative to join our passionate team.

Job Deion: As a Customer Support Representativeat Tiwa Classified, you will be the first point of contact for our users,providing assistance, resolving inquiries, and ensuring a positive customerexperience. You will communicate with users through various channels, such asemail, chat, and phone, and strive to exceed their expectations by deliveringprompt and helpful support.

Responsibilities:

• Respond to user inquiries and provide solutions promptly and professionally via email, chat, and phone.
• Assist users with various support requests, such as account issues, technical problems, and general inquiries about our platform.
• Troubleshoot and resolve user complaints, ensuring a high level of customer satisfaction.
• Guide users through our platform’s features and functionalities, addressing any questions or concerns they may have.
• Document and maintain accurate records of user interactions, inquiries, and resolutions using our support ticketing system.
• Collaborate with cross-functional teams to escalate and resolve complex user issues and provide feedback for product improvement.
• Identify recurring issues and propose solutions to enhance user experience and streamline support processes.

Qualifications:

• Excellent written and verbal communication skills in English. Proficiency in other languages is a plus.
• Previous experience in customer support or a related role is preferred but not required.
• Strong problem-solving skills and the ability to empathize with users to understand and address their needs effectively.
• Patience and a positive attitude when dealing with challenging or frustrated users.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Familiarity with help desk software or customer support tools is a plus.
• Basic knowledge of online classifieds platforms or e-commerce is beneficial.

Benefits:

• Competitive salary package with performance-based bonuses.
• Opportunity to work with a talented and diverse team in a vibrant and inclusive work environment.
• Professional development and learning opportunities to enhance your skills and career growth.
• Flexible work hours and the possibility of remote work.
• Comprehensive health insurance coverage and other employee benefits.

How to Apply: If you are passionate about deliveringexcellent customer service, have strong communication skills, and enjoy helpingothers, we would love to hear from you! Please submit your resume, along with acover letter highlighting your relevant experience, and why you are interestedin joining Tiwa Classified, to [support@tiwa.ng] Please use the subject line:”Customer Support Representative Application – [Your Name].”

Tiwa Classified is an equal opportunity employer. We valuediversity and encourage candidates from all backgrounds to apply.

Note: Only shortlisted candidates will be contacted forfurther steps in the selection process.

Thank you for considering Tiwa Classified as your nextcareer opportunity. We look forward to reviewing your application!